This policy explains what happens if something is wrong with your order, and how cancellations and refunds work. It does not limit your rights under the Consumer Protection Act 1999.
Check your order on delivery
Please check your order when it is handed over — the number of cartons and bottles, the products, and the condition of the packaging. If something is wrong, tell our delivery team on the spot.
Damaged, leaking, wrong or missing items
If an item is damaged, leaking, expired, not what you ordered, or missing, message us on WhatsApp within 24 hours of delivery with:
- your order number
- photos of the item and its packaging (and the expiry or batch print, if relevant)
We will deliver a replacement at no extra cost or refund the affected items — your choice, subject to stock. Please keep the item until the case is closed; we may collect it.
Change of mind
These are age-restricted drinks that we cannot resell once they have left our control, so we do not accept returns for change of mind. Please check sizes (short can 320ml, long can 490–500ml) and quantities before you pay. If you spot a mistake before the order is dispatched, message us and we will change or cancel it.
Cancellations
- Before payment: cancel at any time — just tell us on WhatsApp.
- After payment, before dispatch: full refund.
- After dispatch: the order can no longer be cancelled.
- Cancelled by us: if a product is out of stock, a price was shown in error, or we cannot verify the buyer’s age, we cancel the order and refund any payment in full.
Deliveries that cannot be completed
If we cannot hand over the order — because no non-Muslim adult aged 21 or above with valid photo ID is present, the recipient appears intoxicated, or nobody is at the address — we will contact you to arrange another delivery time. If the order is cancelled instead, we refund the price of the goods; the RM45 delivery fee for the failed trip may be deducted.
Wholesale and special orders
For wholesale, truckload and special-order items, the cancellation terms in your written quotation apply.
How refunds are paid
Approved refunds are paid by bank transfer to the account the payment came from, within 7 working days of approval. We send you the transfer reference on WhatsApp.
Contact
WhatsApp 018-668 8953 — Mon–Fri 10am–5pm · Sat–Sun 10am–3pm.